Product and Shipping Queries
What is the estimated delivery time for orders placed on guru 구루?
Orders typically take 3-5 business days to be delivered. We offer expedited shipping options for an additional fee, which can be selected during checkout.
Are international shipments available?
Yes, we ship internationally. Shipping costs and times will vary depending on the destination. Please check our shipping policy for more details.
Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your delivery progress.
Product Use and Care
How can I determine the best products for my hair type?
We recommend taking our online hair quiz, which is designed to match you with products that suit your specific hair type and needs. Additionally, our customer service team is always available to provide personalized advice.
What is the shelf life of your hair products?
Our products are formulated to last 12-24 months, depending on the type of product. We advise checking the product packaging for specific expiry information and storing them in cool, dry places.
Are your products safe for color-treated hair?
Yes, many of our products are specifically formulated to be safe for color-treated hair. Look for the ‘color-safe’ label on the product page or packaging.